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ServiceNow has become a go-to solution for managing IT resources and activities, providing users with a comprehensive platform to …
Overview
What is ServiceNow IT Asset Management?
ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows…
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Popular Features
- Asset lifecycle monitoring (16)8.989%
- License management (15)8.888%
- Software and hardware inventory tracking (17)8.282%
- Asset relationship management (16)8.181%
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What is ServiceNow IT Asset Management?
ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows users to manage software licenses and hardware…
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- Premium Consulting/Integration Services
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What is ServiceNow IT Asset Management?
ServiceNow IT Asset Management Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows users to manage software licenses and hardware assets with IT workflows and lifecycle visibility. This bundle presents a solution to users not using the ServiceNow ITSM bundle.
Reviewers rate Asset lifecycle monitoring highest, with a score of 8.9.
The most common users of ServiceNow IT Asset Management are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
ServiceNow has become a go-to solution for managing IT resources and activities, providing users with a comprehensive platform to integrate people, systems, and resources. This versatile software caters to various use cases, making it a valuable tool for organizations across industries.
One of the primary use cases of ServiceNow is incident tracking and management. Users appreciate the centralized location it offers for reviewing and updating incidents, requests, and change management. By providing a streamlined process for tracking incidents, ServiceNow helps teams efficiently resolve issues and minimize downtime.
Another key use case of ServiceNow is its capability to manage new requests and problems effectively. Customers can open requests, describe their needs, and easily communicate with the team. The software facilitates collaboration among stakeholders, ensuring that requests are properly addressed and resolved in a timely manner.
ServiceNow also excels in IT asset management. Its dedicated module allows for efficient allocation of assets to employees, enabling them to raise tickets for new assets as needed. Managers have access to a portal where they can oversee organizational assets, ensuring that resources are allocated appropriately.
Workflow automation is another area where ServiceNow shines. The software streamlines processes through its automation capabilities, reducing manual effort and improving efficiency. With powerful search functionality and risk mitigation features, ServiceNow empowers organizations to optimize their workflows and enhance productivity.
Furthermore, ServiceNow proves invaluable in managing end-to-end IT assets and products through a single user interface. From requesting approvals to authorizing processes, ServiceNow simplifies complex workflows, making them more manageable and transparent.
Users appreciate the ease of use that ServiceNow brings as a ticketing tool. It allows them to create custom dashboards tailored to their roles and easily filter tickets based on specific criteria. This flexibility enhances user experience by providing a personalized view of ticketing data.
Apart from incident handling and reporting, ServiceNow finds utility in various other tasks such as ordering new hardware or software, troubleshooting jobs, change management, internal workflows, and managing IT assets and inventory. Its robustness and scalability make it a versatile solution that can adapt to the needs of different organizations.
Lastly, ServiceNow's reporting functionality is highly valued for its ability to quickly analyze data. It grants users valuable insights into their operations, enabling them to make data-driven decisions and optimize their processes.
Overall, ServiceNow serves as a comprehensive IT management solution, addressing various use cases from incident tracking to asset management and workflow automation. Its versatility and user-friendly interface make it a valuable tool for organizations looking to streamline their IT operations.
Reviews
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March 31, 2023
Easy and Time Saving
I have been using servicenow as a ticketing tool for past 2 years. The interface is quite easy to understand . There are options to create your own dashboard and also, there are tabs to filter your own tickets for developer and administrators. Overall, a very effective and time saving software.
- It saves time
- For beginners, it is an easily understandable software
- The interface is very smooth
- Updates must be provided frequently
- Sometimes the software lags while it is in update
- Categorisation should be more versatile.
- User interface
- Vast variety of options
- Dedicated tabs for each work
86%
8.6
- Less time taking hence more productivity
- Able to finish and wrap up calls faster using this
- Easy to operate
Servicenow is used in most of the organizations today owing to its easy UI and capability to integrate with other softwares. Hence I have chosen to review the same as this will highly help others to get an understanding of the tool and proceed as per that. It will help businesses to take a correct path.
January 14, 2022
Preeminent with inventory costing and asset tracking.
Wonderful for its efficiency to optimize risk on our hardware and software and reduce maintenance. Fantastic with credibility to manage project workflows. Robust and scalable with deployment to the cloud and on-premises. Powerful with the collection of data from storage devices.
- Credibility with managing project workflows.
- Excellent with tracking inventory on assets and getting great reports.
- Time-saving for customers with audit reporting.
- Allow organisations to reduce infrastructure costs by automating business processes.
- It's amazing with effectiveness to reduce risk on data consistency.
- Excellent with handling business scenarios and outcomes.
- Magnificent with license management.
- Excellent with real-time reporting on database incidents.
- It's excellent with the search and filter of database records.
- Effectiveness with license management.
- Magnificent with managing project workflows.
- Effectiveness with inventory costing.
98%
9.8
- Excellent and very wonderful with workflow automation.
- Effectiveness with license management.
- Super fabulous with search and filter for records keeping.
- Magnificent with instant reporting on database incidents.
It's a smart and robust software with asset tracking. I love its marvelous reporting on database incidents. Impressive with workflow automation. Incredible with inventory and cost tracking.
December 25, 2021
Review For Service Now
We were using Service now for incident management and managing all new requests, any employee can open a request for it as we have thousands of employees are working from home hence Service now works efficiently to work with, also it is easy to have the current status as we can have current comments and steps to be taken are clearly visible.
- Incident Management
- Reporting for Incident
- Dashboards
- UI can be better, It sometime hard to search the tickets
- Learning curve is Long ,
- Incident Management
- Data Migration
86%
8.6
- Effective Incident management saves lot of time.
We use ServiceNow IT Asset Management to keep an inventory of our assets. It saves us time during the lifecycle of tickets, optimizing the productivity of the team. It also reduces the risk of making mistakes. The CMDB is very flexible and can encompass different types of hardware and software assets.
- Saves time while managing tickets.
- Decreases the probability of making mistakes.
- Scalable.
- Integration with other assets managements platforms like Snipe-It.
- Simple.
- Effective.
- Integrated with the tickets.
80%
8.0
- Save time.
- Increase the speed of referencing assets in tickets.
December 08, 2021
A very useful tool
We use ServiceNow in order to manage all new requests by my customer and all problems in the actual data management. A customer could open a request on our queue, describe the needs, with a complete description, one or more attachments, and a priority. We could manage and solve the problem, or only analyze and move the request to another team/queue. We could send an update with the customer communication notes.
- Manage request by different team.
- Follow a workflow.
- Create dashboards.
- Simple search is working well. Sometime we need an advanced search.
- Sometime it's quite slow. We need more responsive for first view of a ticket.
- Complete export function with all data.
- Workflow issue management.
- Report ticket for SLA management.
- Email notification.
60%
6.0
- Positive: manage ticket in a short time.
- Positive: relationship with customer.
- Negative: use two tools in order to manage internally by the team.